গোপনীয়তা নীতি

Privacy Policy

*Last updated: March 2025*

Womaniya ("we", "us", "our") is a handloom fashion brand operated from Kolkata, West Bengal, India. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

Information We Collect

We collect personal information when you:

• **Place an order** — name, phone number, email address, and delivery address
• **Contact us on WhatsApp** — your WhatsApp number and conversation history
• **Browse our website** — basic analytics data (page views, device type, referrer) through privacy-respecting analytics
• **Subscribe to updates** — email address or WhatsApp number (only if you explicitly opt in)

Payment Information

We do not store your payment card details. All payment processing is handled by our secure, PCI-DSS compliant payment gateway partners. We only see a transaction confirmation and reference number.

Automatically Collected Information

Our website may collect standard technical information such as browser type, device type, approximate geographic location (country/city level), and pages visited. This information is used in aggregate to improve the website and is not linked to your identity.

How We Use Your Information

We use your personal information to:

• **Process and fulfil your orders** — including communicating with courier partners and sending you tracking information
• **Provide customer support** — responding to your queries, return requests, or complaints
• **Send order updates** — dispatch confirmation, delivery updates, and any issues with your order, via WhatsApp or email
• **Improve our products and service** — analysing aggregate purchase patterns and customer feedback
• **Send marketing communications** — only if you have explicitly opted in. You can opt out at any time.

We do not use your information for any other purpose without your explicit consent.

What We Don't Do

• We do **not sell, rent, or trade** your personal information to any third party
• We do **not share your information** with advertisers or marketing networks
• We do **not store card numbers, CVVs, or banking credentials**
• We do **not send unsolicited marketing messages** (no spam)

Third-Party Services

To run our business, we share limited information with trusted third parties:

| Service | Purpose | Data Shared | |---|---|---| | **Courier partners** (Blue Dart, Delhivery) | Order delivery | Name, phone, delivery address | | **Payment gateways** | Secure payment processing | Transaction reference only | | **Website hosting** | Serving the website | Server logs (IP, device, page) | | **WhatsApp** (Meta) | Customer communication | Messages and contact details |

Each third-party partner operates under their own privacy policies and applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to: - Fulfil your order and handle any returns or disputes - Comply with our legal and tax obligations (typically 7 years for financial records under Indian law) - Resolve any disputes or legal claims

After this period, your data is securely deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect your personal information: - Our website uses **HTTPS encryption** for all data in transit - Access to customer order data is restricted to authorised team members only - We do not store payment credentials - WhatsApp communications are end-to-end encrypted by default

No digital system is 100% secure. If you believe your data has been compromised, please contact us immediately.

Your Rights

Under applicable Indian law (IT Act 2000 and DPDP Act 2023) and general privacy principles, you have the right to:

• **Access** the personal data we hold about you
• **Correct** inaccurate or incomplete information
• **Request deletion** of your data (subject to legal retention obligations)
• **Withdraw consent** for marketing communications at any time
• **Object** to processing of your data for any purpose

To exercise any of these rights, contact us on WhatsApp at **+91 91431 61829** or by email at **hello@womaniya.in**. We will respond within 30 days.

Cookies

Our website uses minimal, functional cookies: - **Session cookies** — to maintain your shopping cart and login state - **Security cookies** — to prevent cross-site request forgery

We do not use advertising cookies, tracking pixels, or third-party marketing cookies.

Children's Privacy

Our products are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you via our website or, if you have opted in to communications, via WhatsApp or email. Continued use of our website after any update constitutes acceptance of the revised policy.

Contact

For any privacy-related questions or to exercise your rights, please reach us at:

**WhatsApp:** +91 91431 61829 **Email:** hello@womaniya.in **Address:** Kolkata, West Bengal, India